Acceptable use policy
Rules with which all account holders and all players on a server hosted by us must comply, and the measures we take in the event of non-compliance.
1. Scope
This policy applies to the account holder and to those who play on the account holder's servers. As the account holder, you are responsible for what happens on your server, including the actions of the persons to whom you grant access or administration permissions.
2. Prohibited uses of the infrastructure
Using the platform to attack third parties, scan networks, send spam, mine cryptocurrencies, operate open proxies or VPNs, scrape third-party services, distribute malware or run workloads unrelated to hosting game sessions is not permitted.
3. Illegal and harmful content
Hosting or sharing child sexual abuse material, terrorist content, content inciting hatred or violence or content that infringes the rights of third parties, or using a server to harass any person, is not permitted. Servers aimed at minors must have active moderation and visible rules.
4. Game licences and piracy
You must comply with the licence and server rules of each game. Games using unauthorised or pirated copies, servers that admit players without a valid licence (such as Minecraft servers in offline mode) and mods or plugins distributed without the right to do so are not permitted. Some publishers authorise only non-commercial servers or require a licence for hosted servers; in such cases, you must hold that authorisation.
5. Reasonable use of resources
Each plan has CPU, memory, disk and process limits. Circumventing them or maintaining processes that degrade the shared node is not permitted. We may throttle a server that affects others and require you to correct the issue.
6. Public server list
Publishing a server in the list is voluntary and makes its name, description, address and number of players visible. Names and descriptions must comply with this policy.
7. Detection of breaches
We use automated tools that monitor resource usage, network traffic patterns and known malware signatures, and we review the reports received. A person reviews the automated signals before an account is suspended, except where an ongoing attack forces us to act immediately.
8. Measures
Depending on the severity, we may warn you, limit resources, remove content or remove the server from the public list, stop the server, or suspend or close the account. We adopt the least onerous measure that resolves the problem and always send a statement of reasons.
9. Appeals
You may appeal any measure within 6 months by replying to the communication announcing it or by writing to support@1up-servers.com. The appeal is reviewed by a person other than the one who took the original decision and, if the measure proves to have been wrong, we restore the service and the data.